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Before finalizing your client invoices you’ll need to ensure that all hours logged are accounted for and associated with your customer account.

Under Jira Service Management, select Customer access. Tempo Timesheets enables you to log work performed for clients, collecting all worklog data associated with customer accounts, and summarizing the total number of hours logged on all JIRA issues. Find the customer you want to remove, and then click X next to their name.Ĭustomers you remove lose access to projects that use the organization, unless they have access through another organization, or have the Customers role for the projects. From the top right of your screen, select Settings ( ) > Products.For Jira Server, enter the username that you use to log in to Jira. For Jira Cloud, enter the email address that you use to log in to your Atlassian account. Select an organization in the Customers list. For Jira Server, the service URL is in the format Username.The customers you add can raise requests in all projects that use the organization.īecause the organization can be used in multiple projects, the customers are not added to the Customers role for the project. Organizations that you add display on the Customers list, and their members can raise requests in the project via the portal or email. Add organizationsĪdd a new or existing organization to a project via Customers > Add organizations. Customers on this list can raise requests in the project, via the portal or email.Ĭustomers are automatically added to the list if your service project is open to users with Jira accounts, or allows customers to create their own accounts. Add customers to a project via Customers > Add customers.